jetwin's Privacy Policy

1 What Information We Collect

jetwin collects various types of personal information, which falls into two main categories — information provided directly at registration, and information collected automatically while using the site.

1.1 Directly Provided Information

Information you give us when creating an account and during the identity verification process includes:

• Full name and date of birth
• Mobile number and email address
• Residential address (including district and upazila)
• National Identity Card (NID) or passport number — for identity verification
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Your chosen username and password (passwords are stored in encrypted form)

1.2 Automatically Collected Information

Information collected by technical means when you visit the site:

• IP address and device type (Android, iOS, or browser)
• Login time, session duration, and page visit history
• Betting and gaming activity logs
• Referral source and browser version used

2 How We Collect Information

jetwin collects information in various ways. The most common methods are the registration form and the identity verification process. In addition, information is automatically logged from your regular activity on the site — playing games, making deposits or withdrawals, and contacting support.

2.1 Registration and Verification

Information you fill in during the account creation step is stored directly on our secure servers. Documents submitted for identity verification are kept securely once the verification process is complete.

2.2 Live Chat and Email Support

If you contact us via 24/7 live chat or email, a record of that conversation is retained. This is used to improve service quality and to provide you with better support in the future.

2.3 Payment Transactions

During deposits and withdrawals, information related to the payment method (bKash, Nagad, Rocket, Upay) is stored for the purposes of transaction verification and fraud prevention.

3 Purpose of Using Information

jetwin uses collected information only for specific and legitimate purposes. We never use your information for unnecessary purposes or sell it to advertising third parties.

• Account Management: Ensuring login, password recovery, and account security.
• Identity Verification: Confirming age and identity — this is part of the platform's user protection policy.
• Processing Financial Transactions: Completing deposits and withdrawals and maintaining transaction history.
• Customer Service: Resolving issues and answering questions.
• Fraud Prevention: Identifying suspicious activity to keep accounts secure.
• Service Improvement: Improving new features and game sections on the platform based on user experience.
• Marketing Communications: Sending promotional offers and updates with your consent; you may withdraw this consent at any time.

4 Data Storage and Security

jetwin uses industry-standard technical measures to keep your information secure. All communications are protected using SSL (Secure Socket Layer) encryption, which means data exchanged between your browser and our servers cannot be read by third parties.

4.1 Technical Security Measures

• TLS/SSL encryption active on all connections
• Passwords are never stored in plain form — they are kept using hashing and salting
• Servers and databases are protected by firewalls and regular security audits
• Automatic alert system active for unusual login attempts

4.2 Data Retention Period

Your information is retained while your account is active. If an account is closed or deactivated, certain information may be kept for a defined period in line with relevant legal obligations and financial audit requirements. Once that period has passed, the information is securely deleted.

4.3 Your Responsibilities

The security of your account also depends in part on you. Never share your password with anyone, avoid logging in from unfamiliar devices, and log out when your session ends.

5 Sharing Information with Third Parties

jetwin does not sell your information or provide it to advertising agencies for commercial purposes. However, limited information may be shared in certain specific circumstances.

5.1 Service Provider Partners

Some trusted partner organisations involved in payment processing, technology services, or game provision may access limited information. Each of these partners is contractually bound to comply with their own privacy agreements and data protection standards.

5.2 Legal Requirements

We may provide relevant information in response to a court order, a lawful request from an investigating authority, or any other legal obligation. In such cases we always follow a policy of providing only the minimum information necessary.

5.3 Fraud Prevention

If cyber fraud or account misuse is suspected, specific information may be shared with the relevant investigating body. This is necessary to protect the interests of all users, including yourself.

6 Cookies and Tracking Technologies

The jetwin website uses cookies and similar technologies, which store a small data file in your browser. This makes your experience more convenient.

6.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security, and cannot be disabled.
• Functional Cookies: Used to remember your language, theme, or game preferences.
• Analytical Cookies: Help us understand which pages are visited most or where users encounter problems, so the site can be improved.

6.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may mean some site functions do not work correctly.

7 Your Rights and Choices

As a jetwin user, you have certain important rights over your personal information.

7.1 Right to Access and Correct Information

You can find out what information we hold about you through our support channels. If you find any incorrect information, you can request a correction and we will fix it after verification.

7.2 Request to Delete Information

If you wish to close your account, contact the support team. Your information will be deleted unless legal or financial obligations require otherwise. Our Responsible Gaming policy also describes the option to temporarily or permanently exclude yourself.

7.3 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can withdraw that consent at any time. To do so, notify support or make the change in your account settings.

8 Privacy of Minors

jetwin provides services only to persons aged 21 or over. We do not knowingly collect personal information from any minor. Age is verified at registration, and creating an account using false information is against our rules.

If we become aware of an underage user, their account is immediately closed and the associated information is deleted. If a parent or guardian believes their child has registered by mistake, they are requested to notify the support team immediately.

9 Policy Changes and Updates

jetwin reserves the right to change or update this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the site and may inform you via email or an account message.

Continuing to use the site after a new version of the Policy is published will be considered as your agreement to the revised terms. We therefore recommend checking this page regularly. For any questions, see our FAQ section or contact the support team directly.

10 Contact

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact the jetwin support team:

• Live Chat: 24 hours a day, 7 days a week — support available in Bengali and English
• Email: [email protected]

Our support team is able to answer your questions in both Bengali and English.